Privacy Policy

Your privacy matters to us. This page explains how we handle your information.

Effective Date: April 12, 2026

Town & Country Pest Solutions ("we," "us," or "our") is a pest control service serving the Greater Orlando Area. We use automated text messaging to communicate with our customers. This Privacy Policy explains what information we collect, how we use it, and your choices.

1. Information We Collect

When you contact us or use our services, we may collect:

  • Your phone number
  • Your name
  • Your address (for scheduling pest control services)
  • Information you provide through our contact form or by voicemail
  • The date and time of your call or message

2. How We Use Your Information

We use your information to provide pest control services and communicate with you. This may include:

  • Returning your call or following up on a missed call via text message
  • Confirming or reminding you about scheduled appointments
  • Requesting a review after a completed service
  • Responding to questions submitted through our website contact form

We do not use your information for any purpose unrelated to the services described above.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

  • Workload Relief LLC — our third-party messaging service provider, which sends automated text messages on our behalf
  • Twilio — the platform used to deliver SMS messages, which is bound by its own privacy obligations
  • FieldworkHQ — our field service management software, used to schedule and track pest control jobs

4. How to Opt Out

You can stop receiving text messages from us at any time by replying STOP to any message you receive. Once your opt-out is processed, you will not receive further automated messages unless you opt back in.

You may also contact us directly to request opt-out or data deletion (see Section 8).

5. Message Frequency

Message frequency varies. In most cases, you will receive between 1 and 5 text messages per interaction — for example, a follow-up after a missed call or a review request after a completed service. We do not send ongoing marketing blasts.

6. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

7. Data Security

We use reasonable measures to protect your information, including secure platforms for message delivery and restricted access to stored data. However, no system is completely secure, and we cannot guarantee absolute security.

8. Contact Us

If you have questions about this Privacy Policy, want to request deletion of your data, or need help opting out, please contact us:

  • Phone: (407) 361-8016
  • Email: sales.workloadrelief@gmail.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page.